Perfection takes time....

Please do not ask me to rush your dogs groom or request that your dog is ready by a certain time. I work to my pace and your dogs pace. Rushing can be stressful and unsafe for both dog and groomer. I normally allocate two and a half hours (give or take) for each appointment, so please have that in mind when booking.

Please phone me if you are running late so that I know you are on your way. I understand that occasionally unforeseen circumstances arise, and I will do my best to accomodate where possible. However, I am unable to hold dogs for long periods of time once they have been groomed, so it is important that they are collected as quickly as possible.

Pay a little visit...

Please ensure that your dog has had a chance to go outside before your appointment, as much as I love them - I don't love cleaning that up!

Change of Plans?

If you need to cancel or rearrange your appointment, please provide 24 hours notice at least. This will give me the opportunity to offer the appointment to another customer.

I am a sole trader and work one on one with your dogs, so every missed appointment is lost income for me!

This really matters...

If your dog's coat is heavily matted or knotted up, I would not attempt to brush out the coat under the Animal Welfare Act 2006. The impact on the dog is unethical and not something any animal should have to endure.

I reserve the right to perform a complete clip off in this situation, after a thorough examination of the coat condition, and consent from the customer. I would only ever work in the best interests of the dog and will strive to achieve a groom that is clean and comfortable, in the knowledge that it will soon grow back.

Please also be aware that irritaion can occur from very short clipping in some cases. I cannot be held liable for any after effects or problems uncovered under a matted coat.

Any dog that is considered too severely matted to safely groom will be referred for veterinary attention.

I do require owners of matted dogs to sign a consent form before any grooming is carried out.

Please be assured I do not judge, my only aim is the welfare and comfort of the dog.